If a client shows up to a booked session or intro call and you don't, that counts as a missed session (a strike). Strikes last for a rolling 90 days, and a third strike in that window pauses your profile.
How do strikes work?
1st strike: we email you a friendly heads-up with tips to avoid it happening again.
2nd strike: we email a final warning. The next missed session will pause your profile.
3rd strike: your profile is paused and won't appear to new clients.
How do I avoid a ghosting flag?
If you can't make a session, reschedule or cancel it on Leland before it starts, so the original booking is removed.
Keep every call with a Leland client on the platform. Calls held somewhere else can't be tracked and may show up as missed.
Make sure your calendar is synced so you don't get double booked.
For more on keeping sessions on track, read Reduce No Shows & Reschedules.
I got a strike by mistake. What do I do?
Just reply to the warning email and tell us what happened, or submit a support ticket. If it was a technical issue on our end (for example a call room or calendar sync problem), we'll remove it.
My profile was paused. How do I get it back?
Submit a support ticket and our team will review it with you. You will need to request reactivation after being paused.