Support
Get help with product, payment, and other questions (e.g., event setup, Stripe troubleshooting)
18 articles
- How to Submit a Support Ticket
- Why am I missing messages or notifications in my inbox?How read status, the Seen indicator and notifications work, and what to check if you're missing messages.
- My livestream isn't working: joining, sound, guests and recordingHow to join your livestream as host, fix sound problems, bring guests on stage and check recordings.
- I can't log in or reset my passwordLog in on the website with an emailed code, then set a password you can use in the app.
- How long does it take to hear back on a support ticket?We aim to reply to every ticket within 24 to 48 hours. Urgent, time-sensitive tickets get extra attention.
- My video call isn't working: audio, video or joining problemsFixes for echo, sound, camera and join problems on Leland video calls, plus how to switch to Zoom or Google Meet.
- Can I use AI in my coaching?
Stripe and Payments
Account Set -Up & Troubleshooting
- Stripe Troubleshooting
- How to Set Up Your Stripe AccountA Step-by-Step Guide to Connecting Stripe and Receiving Payments
- Leland tax informationHow taxes work for your Leland earnings
- How Expert Payouts WorkEverything you need to know about getting compensated for the coaching you deliver
- One-on-One Coaching Refund Policy
- How a Client Buys CoachingSee what clients see when they go to purchase time
Calendar and Scheduling
How to set your availability & resolve scheduling issues
- Expired Time PolicyUnderstanding Leland’s Policy for Expired or Unused Coaching Hours.
- Logging Time & Working Asynchronously
- Scheduling and Recording Sessions
- What happens if I miss a session or intro call?Each missed session or intro call counts as a strike for 90 days. Three strikes pauses your profile.