We only email you about a new message if it's still unread. Having Leland open in another tab can mark messages as read, so you may not get an email. Turn on push notifications in the Leland for Experts app so you don't miss new messages or intro call requests.
How do I change my notifications?
Open the Notifications center (on the web or in the app) and go to notification settings. You can choose which notifications you get, including new sessions, orders, reviews and livestream RSVPs, and turn individual push notifications on or off.
How do I know if a client has read my message?
A Seen label appears under your last message once the client reads it, as long as they haven't replied yet. After they reply, the label goes away. If there's no label under a message you sent a while ago, the client hasn't seen it yet.
A new lead is in my inbox, but there's no message
Sometimes a lead appears before they've written anything. Send a short hello anyway. It starts the conversation and keeps your response time on track.
Other inbox tips
Tags: select a conversation and add a tag in the right-hand panel. Your tags then show up as filters at the top of the inbox.
Attachments: drag files into the message box, or use the paperclip. You can preview them before you send.
During a session: on the Leland video platform, your conversation with that client opens in the right-hand panel, so you can share files and links without leaving the call.
Still missing messages?
Submit a support ticket with the client's name and roughly when they messaged you.