A session counts as a client no-show when the client confirmed the time, you waited in the session room for at least 10 minutes, and you messaged them in Leland chat to see if they're still joining.
If any of those didn't happen, it isn't a no-show, so please don't log time for it.
Clients sometimes run late or have trouble getting into the room. A quick message and a short wait give them a chance to make it.
Questions? Submit a support ticket: https://intercom.help/leland-coach-support-hub/en/articles/11181753-how-to-submit-a-support-ticket