How can I cancel my subscription?
You can cancel your subscription at any time, here’s how that works.
Please note: When you cancel your subscription, it does not immediately end the subscription. Your subscription remains active until your next renewal date, and from this date your subscription will not be renewed going forward.
Can I pause my subscription?
It is not possible to pause subscriptions. If you need to take a break, we recommend unsubscribing by following the steps in this guide, and re-subscribing when you are ready to do so.
Follow the below steps to cancel your subscription:
1. Click on your Tokens in the top left of the menu bar on your Home page.
2. Click on the “Manage Subscription” button.
3. Click the "Cancel Your Subscription" button.
What happens to my Tokens after I cancel my subscription?
When you cancel your subscription, it does not immediately end the subscription - so you keep your current Tokens until your next renewal date. On your next renewal date, your subscription will end and any unused Tokens expire.
Unused Tokens always expire at the end of the billing period and do not carry over.