Welcome to the Managing Billing and Invoicing in Leonardo Teams help guide. In this guide, we will provide a comprehensive overview of the billing and invoicing processes specific to Leonardo Teams accounts. Whether you're a current team owner managing multiple editors or a new user setting up your payment methods, this guide aims to offer helpful information to navigate our billing system with ease.
Overview of the Billing Process
When you first create a team in Leonardo by clicking your username in the top left of the sidebar, you will have the option to select the number of seats you require. Once confirmed, you will be redirected to checkout through Stripe, our payment provider.
To ensure a smooth experience, here are a few important things to note:
Accepted payment methods: Currently, we are only accepting payment via credit card for Teams plans.
Billing Cycle: You will be billed monthly, with each billing cycle starting on the day you subscribed, unless stated otherwise.
Adding Users to Seats: There are no additional costs to adding users to a team with available seats.
Adding a new Seat: When inviting an additional user to a team with no available seats, you will have the option to add and pay for an additional seat. Utilise vacant seats by inviting other users at no extra cost.
Vacant Seats at End of Billing Cycle: Please note that any seats that are not occupied by a user will be removed at the end of the billing cycle.
Managing your Billing
To access your billing details for your Team, please follow the below steps to get started:
Click on your Team name in the top left
Select "Settings" from the drop-down menu
At the top of the screen, click on "Teams"
Find the Team you want to manage, and click the "Manage Subscription" button
Alternatively you can click on Manage Subscription which can be found in the bottom of the left sidebar.
This pop-up will appear, select on Update Payment Method
You will be redirected to Stripe to manage your team’s billing.
Viewing and Downloading Your Invoices
At the bottom of the Stripe page is your billing history where at a glance you can see your monthly payments, amount paid and date charged.
Simply click on the button next to a billing date to view the invoice details. You may choose to download the invoice and/or receipt in the following page by clicking the respective button as shown below.
Adding/Removing Seats
To Add or Remove Seats please follow the below steps to get started:
Click on your Team name in the top left
Select "Settings" from the drop-down menu
At the top of the screen, click on "Teams"
Find the Team you want to manage, and click the "Manage Subscription" button
Alternatively you can click on Manage Subscription which can be found in the bottom of the left sidebar.
This pop-up will appear, select on Add/Remove Seats
2. To add a new seat to your plan, select the + or - button to change the number of seats.
Adding Seats: New seats will be billed immediately.
Removing Seats: The updated pricing will take effect in the next billing cycle.
3. Select Confirm to update the number of Seats.
If you have any questions or need further assistance, please reach out to Support via chat or email support@leonardo.ai