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Medallia Agent Connect keeps customer service agents connected and informed with role-specific dashboards, transparent feedback, and personalized coaching.

When the two are connected, managers can link to relevant Seismic Learning content within Agent Connect's personalized 1:1 coaching sessions. By supplementing these sessions with training content, managers ensure that agents are given the resources they need to enhance their skills or improve problem areas.

💡 Important Note: Only lessons, not paths or practice scenarios, can be linked in 1:1s.

You must be using Agent Connect 1:1s and you must have a Learning subscription. Also, the user enabling the integration must be a Learning admin or a user with permission to edit company settings.

From Agent Connect's Settings screen, select Integrations...

...then select Connect Lessonly.

A dialog prompts you to enter your Seismic Learning Subdomain and API Key. These can be found in Learning's Settings menu, which you can access by selecting the gear icon in the upper right corner of the Learning interface.

Select the API & Webhook tab from the Settings menu, then select Show API credentials. Copy the subdomain and API key.

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🚨 Important Note: Treat your API key as a password! Keep it secret, keep it safe.

After adding these credentials, select Connect to continue the setup process.

In the dropdown field, select one of the following visibility permissions for Seismic Learning content:

Select Update to continue.

To learn if a lesson is public or private in Seismic Learning, select it from the Content tab. From the lesson's overview page, select the Share button in the upper right corner.

After the integration is complete, you can add Seismic Learning content to 1:1s. For more information on configuring and using 1:1s, click here.

Select Add New in the Lessons section of any 1:1 session to search for and add Seismic Learning content to the session.

💡 Important Note: It is possible to add Seismic Learning content to a 1:1 session with a team member who does not have permission to access that content inside of Learning.

Added content is made available to the team member and team lead directly in the session. Select a Seismic Learning tile to open that content.
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This 30-second video demonstrates the Seismic Learning and Agent Connect integration and gives a high-level overview of its features.