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Integrate Medallia Agent Connect with Seismic Learning
Integrate Medallia Agent Connect with Seismic Learning

Supplement 1:1 coaching sessions by linking agents to Seismic Learning content

Hannah Walt avatar
Written by Hannah Walt
Updated over a week ago

In This Article

πŸ“ Note: This integration predates the rebrand of Lessonly to Seismic Learning. Accordingly, some of the screenshots in this article contain outdated references.

What Is Medallia Agent Connect?

Medallia Agent Connect keeps customer service agents connected and informed with role-specific dashboards, transparent feedback, and personalized coaching.

Why Integrate Medallia Agent Connect with Seismic Learning?

When the two are connected, managers can link to relevant Seismic Learning content within Agent Connect's personalized 1:1 coaching sessions. By supplementing these sessions with training content, managers ensure that agents are given the resources they need to enhance their skills or improve problem areas.

πŸ’‘ Important Note: Only lessons, not paths or practice scenarios, can be linked in 1:1s.

How to Enable the Integration

You must be using Agent Connect 1:1s and you must have a Learning subscription. Also, the user enabling the integration must be a Learning admin or a user with permission to edit company settings.

From Agent Connect's Settings screen, select Integrations...

...then select Connect Lessonly.

A dialog prompts you to enter your Seismic Learning Subdomain and API Key. These can be found in Learning's Settings menu, which you can access by selecting the gear icon in the upper right corner of the Learning interface.

Select the API & Webhook tab from the Settings menu, then select Show API credentials. Copy the subdomain and API key.


🚨 Important Note: Treat your API key as a password! Keep it secret, keep it safe.

After adding these credentials, select Connect to continue the setup process.

In the dropdown field, select one of the following visibility permissions for Seismic Learning content:

  • Public Only: Only lessons set as publicly available will appear in Agent Connect.

  • Public and Private: Both public and private lessons will appear in Agent Connect.

Select Update to continue.

Lessonly content visibility permission

To learn if a lesson is public or private in Seismic Learning, select it from the Content tab. From the lesson's overview page, select the Share button in the upper right corner.

How to Use the Integration

After the integration is complete, you can add Seismic Learning content to 1:1s. For more information on configuring and using 1:1s, click here.

Select Add New in the Lessons section of any 1:1 session to search for and add Seismic Learning content to the session.

πŸ’‘ Important Note: It is possible to add Seismic Learning content to a 1:1 session with a team member who does not have permission to access that content inside of Learning.

Adding Lessonly content to a 1:1 session

Added content is made available to the team member and team lead directly in the session. Select a Seismic Learning tile to open that content.

Lessonly content available in a 1:1 session

Integration Explainer Video

This 30-second video demonstrates the Seismic Learning and Agent Connect integration and gives a high-level overview of its features.

This integration was built by our partners at Medallia. Please direct questions about the integration to their Support team.

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