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Should I be worried about a matched lender's bad online reviews, and is every lender legit?

How lenders get vetted and removed, and how to weigh a bad review against the lender profile.

Written by Kaylan Pepin

Lenders are vetted before they are listed, and we remove lenders who communicate poorly, offer bad terms, or create a bad experience for brokers. A lender showing as a match has cleared that bar.

Online reviews can be noisy, especially for lenders working with higher-risk or short-term products. Weigh them against the actual terms, commission, and fit shown in the lender profile.

Click through the walkthrough above to see what a lender profile actually shows you.

You are never obligated to submit to a match you are not comfortable with.

If you have a specific concern about a matched lender, ask the in-app AI.


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