Both are fixed on our side, not yours. If you signed up with the wrong email address, or your account was created as a business account rather than a broker account, tell us and we will correct the email or get you onto the broker side. There is no need to start over or create a second account.
Email contact@levr.ai, or use the in-app chat if you can still get in. A broker locked out of the wrong account often cannot reach the chat, which is why the email address is here.
Send these in the first message so we are not going back and forth:
The email address the account was created with
The email address you want on it
Your company name
Whether you need to be moved to the broker side
We will confirm back what changed and whether you need to log in again.
Related
I can't log in or my password reset isn't working. How do I fix it?. Useful while your email is being corrected and reset mail is going astray.
Where do I update my profile details like my phone number?. The details you can change yourself without contacting us.
How to Get Started with the Platform. Pick up here once your account is on the broker side.
Ready to sign up?
It takes nothing to get started. Start here, or use one of these.
Talk with us now. Open the chat bubble in the corner of this page and someone will pick it up.
Email us. contact@levr.ai
Book a time. Grab a slot on Cohen's calendar and we will walk it through with you.