First, make sure you are at the app login page and not the marketing website: log in at portal.levr.ai rather than levr.ai, since the marketing site will just send you to the homepage. Use the email you onboarded with, and if you request a login code or reset link, check spam and confirm it went to the right inbox before requesting another. If signup or login prompts you for a passkey or face/fingerprint authentication, that is your device or browser offering it, not a platform requirement, so you can choose the email or password option instead.
The reset button is greyed out after I clicked it
This is expected, not a fault. After you request a password reset or a login code, there is a short cooldown before you can request another one. During that window the button is disabled. It is a standard protection against the same address being flooded with reset emails.
What to do while you wait:
Do not keep clicking. Use the most recent link you were sent.
Check spam, promotions, and any filtered folders. Also check whether the address you onboarded with is a shared or forwarded inbox where the email may have landed somewhere unexpected.
If the button is still disabled after a few minutes, close the tab, reopen portal.levr.ai and try once more.
How to reach us when you cannot get into the app
The in-app chat is no use to you if you cannot log in, so use one of these instead:
Email contact@levr.ai from any address you can reach.
Reply to any email you have already received from Levr, for example your onboarding email or a previous notification. That confirms which address is on your account.
Use the chat widget on the Help Centre or on levr.ai. It does not require you to be signed in to the platform.
Book a session with the team and we can reset your access with you live.
Tell us the email address you are trying to sign in with and what you see on screen, and we will get you reset.
Related
What are the password requirements when I set up my account?. Check this before you set the new password so the reset goes through first time.
I signed up with the wrong email, or my account was created on the business side instead of the broker side. How do I fix it?. Read this if the reset email never arrives because the account sits on another address.
If I get stuck, what are my support options?. Other ways to reach the team while you are locked out.
Ready to sign up?
It takes nothing to get started. Start here, or use one of these.
Talk with us now. Open the chat bubble in the corner of this page and someone will pick it up.
Email us. contact@levr.ai
Book a time. Grab a slot on Cohen's calendar and we will walk it through with you.