Most signup page problems come down to the link. Work through these before escalating.
Click through the walkthrough above to see where your current sign-up link lives, then work down the list.
Confirm your client is using your correct, current signup link from Businesses > Share Sign Up Link. An old or mistyped link is the most common cause we see.
Ask them to close the page and reload it fresh.
Have them try another browser, or switch to a computer. Signup and intake run in current versions of the major browsers and on mobile, and the best experience is on desktop.
If they hit a passkey or biometric prompt, ask them what it says and whether they can move past it. Send us that detail if it is blocking them.
If the link is correct and it still will not load, get a screenshot and the name of the browser they are using.
Send that to contact@levr.ai and we will troubleshoot it directly.
Related
Signup links. Where to find the current link so you know your client has the right one.
What exactly does my client see when they click my branded link?. What to expect when the page loads correctly.
How can I test what my client sees when I send them the portal link?. Reproduce the problem yourself before escalating it.
How do I confirm my platform link is correctly added to my website?. Worth checking if the link came from your own site.
Ready to sign up?
It takes nothing to get started. Start here, or use one of these.
Talk with us now. Open the chat bubble in the corner of this page and someone will pick it up.
Email us. contact@levr.ai
Book a time. Grab a slot on Cohen's calendar and we will walk it through with you.