My client says the signup page isn't working or won't load. Is there something I can check?

First confirm your client is using your correct, current signup link from Businesses > Share Sign Up Link, since an old or mistyped link is the most common cause. The signup and intake experience is browser based and works across modern browsers and on mobile, but the best experience is on desktop, so if it's behaving oddly on one device have them try another browser or switch to a computer. Ask them to clear the page and reload, and make sure any passkey or biometric prompt they hit is optional, not blocking them. If the link is correct and it still won't load for them, grab a screenshot and the browser they're using and send it to the Levr team so we can troubleshoot directly.