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Pending Payment, No Confirmation?

Updated this week

Thank you for your order!

If you haven’t received a confirmation email, please:

  • Check your Spam/Junk folder

  • Look for any text notifications

  • Log into your account to view order status

  • Use our Live Chat for an instant check

If you still can’t find a confirmation, contact us and we’ll review it on our end.

If you see a pending charge but there’s no order confirmation, the order likely didn’t go through. This pending amount is an authorization hold and will automatically return to your account. If it doesn’t drop off, please reach out to your bank—they can provide the fastest resolution.

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