How to Link Your Lifeway Account to a Church Billing Account
Linking your Lifeway account to your church’s billing account ensures that you can manage orders and billing processes seamlessly. This guide provides a step-by-step overview to help you complete the process, even addressing common issues that you might encounter.
Overview
To connect your Lifeway account with your organization’s billing account, you will need your Lifeway account number and PIN. Once set up, you can use this link to conveniently bill your church for applicable transactions.
Prerequisites
Make sure you have the following information before starting:
Lifeway Account Number: This uniquely identifies your church or organization.
PIN Code: The 4-digit PIN associated with your account.
If you don't have a PIN or your organization doesn’t have an account, contact Lifeway Customer Service for assistance.
Step-by-Step Guide to Link Accounts
1. Log In or Register
Open lifeway.com.
Click the profile icon at the top-right corner of the page. (If you’re already logged in, you’ll see your initials instead.)
Log in to your Lifeway account or create a new account if you don’t have one.
2. Access Your Profile
Once logged in, click on your initials in the top right corner.
Select Edit Profile from the dropdown menu.
3. Link an Organization
Scroll to the bottom of the Profile page to find the LINK AN ORGANIZATION section.
Click the button and enter your Lifeway account number and PIN when prompted.
Confirm to complete the linking process.
This step connects your personal Lifeway sign-in to your organization’s billing account, ensuring the ability to bill the church for orders.
4. If You See the Church Account Under “Switch Account”
If your church account appears under the “Switch Account” section but the option to link it does not show:
Click Switch Account to navigate to the church profile page.
Follow the instructions within the Profile page to locate and complete the linking process.
Troubleshooting Common Issues
Error When Associating the Billing Account
If you get an error message while associating the billing account:
Clear your browser’s cache and cookies.
Restart the browser and try the process again.
If you are unsure how to clear browser cache and cookies, search for browser-specific instructions for your platform.
Existing Accounts
If you encounter a message that an account already exists:
Confirm that you have the correct Lifeway account number and PIN. - If necessary, retrieve or reset your PIN via the Lifeway Customer Service team.
Follow the linking steps outlined above to proceed.
Final Notes
Once the linking process is complete, you’ll have full access to manage your organization’s Lifeway billing account through your personal login. If you encounter any persistent issues, reach out to Lifeway Customer Service for additional support.
For further assistance on related topics, consider visiting Lifeway’s help center or contacting customer support.