Linking a Church or Organization to Your Lifeway Account
Linking your church or organization to your Lifeway account gives you access to important account features, including tax-exempt purchasing, invoice and purchase history, and eligible billing options.
Before You Begin
To link an organization, you will need:
Your church or organization's 10-digit Lifeway account number
The 4-digit account PIN
If you do not have this information, contact Lifeway Customer Service at 1-800-458-2772 (Option 2). For security reasons, PINs cannot be provided through chat or email.
Customer Service Hours: Monday-Friday, 7:30 AM to 4:30 PM CST
How to Link an Organization
Sign in to your account at my.lifeway.com.
Select your name in the upper-right corner and choose Edit Profile or Profile.
Navigate to Linked Organizations or Org Management.
Select Link an Organization.
Enter the organization's account number and PIN.
Confirm the information and complete the linking process.
Other Ways to Link an Organization
During Checkout
Select Add an Organization during checkout and enter the required account information.
Switching to an Organization Account
From your profile settings, select Switch Account and follow the prompts to link or access an organization account.
Can't Find the Account Number or PIN?
If you do not know the account number or PIN:
Contact Customer Service at 1-800-458-2772 (Option 2).
Be prepared to verify your identity and provide information about the church or organization.
If you know the account number but not the PIN, a pastor or current account administrator may be able to add you as a billing manager.
If the original administrator is no longer available, Lifeway can assist with account updates and PIN reset procedures.
Note: A PIN is required to link an organization account.
Setting Up a New Organization Account
If your church or organization does not have a Lifeway account:
Contact Customer Service at 1-800-458-2772.
Provide the organization's legal name, address, and tax-exempt documentation (if applicable).
Complete any required credit application paperwork.
Submit tax-exempt documentation for processing.
Once approved, the account can be used for purchases and account management.
Benefits of a Linked Organization Account
Access tax-exempt purchasing (when approved)
View invoices and purchase history
Manage billing and payment information
Access organization account settings
Take advantage of approved billing terms, including 30-day billing options
Need Help?
For assistance with linking an organization account, locating account information, or setting up a new account, contact Lifeway Customer Service at 1-800-458-2772 during business hours.