How to Link Your Church or Organization to Your Lifeway Account
Linking your church or organization to your Lifeway account allows you to manage account details, access tax exemptions, and streamline billing processes. Follow the steps below to successfully link your church or organization.
Additionally, if your organization does not yet have an account, you can set one up by following the steps outlined in this guide.
Benefits of a Lifeway Organization Account
To link your church or organization, you will need:
Benefits include tax exemption, access to invoices and purchase history, and flexible payment terms with 30-day billing options.
Your church’s 10-digit account number
The 4-digit PIN associated with the account
If you do not have this information, contact Lifeway Customer Service at 1-800-458-2772 for assistance. For security reasons, account details cannot be provided via chat or email.
Customer Service can also assist with setting up a new organization account. Be prepared to provide your organization’s legal name, address, and tax exemption documentation.
Steps to Link Your Church or Organization
Sign in to your Lifeway account at my.lifeway.com.
Navigate to your profile by clicking on your name at the top of the screen and selecting 'Edit Profile' or 'Profile.'
Scroll down to the 'Linked Organizations' or 'Org Management' section.
Select 'Link an Organization' and enter your church’s account number and PIN.
Confirm the details and complete the linking process.
Additional Options
During Checkout: You can also link your organization during the checkout process by selecting 'Add an Organization' and entering the required account details.
Switching Accounts: If you need to switch your profile to an organization account, go to 'Switch Account' in your profile settings and follow the linking steps.
Resolving Account Number or PIN Issues
Setting Up a New Organization Account
To set up a new organization account, follow these steps:
Contact Lifeway Customer Service: Call 1-800-458-2772 during business hours to request an organization account setup. Provide your organization’s details, such as legal name, address, and tax exemption documentation.
Complete the Credit Application: After contacting Lifeway, you will receive an Application for Credit. Complete and return this form for approval by Lifeway’s Accounting Department.
Submit Tax-Exempt Documentation: Send a copy of your tax-exempt letter along with your account number to Lifeway’s Tax Department via fax or email. Verification typically takes 3-5 business days.
Finalize Account Setup: Once your account is verified, it will be established as tax-free, and you can begin placing orders online or over the phone.
If you do not know your church’s account number or PIN:
Contact Lifeway Customer Service at 1-800-458-2772 for assistance.
If no one at your church knows the PIN, additional verification may be required to retrieve or reset it.
Managing Linked Accounts
Once your church or organization is linked:
You can manage settings like payment methods and billing details directly from your Lifeway account.
Access linked organizations by navigating to the 'Linked Organizations' section in your profile.
Additionally, you can view and manage your organization’s invoices and purchase history, as well as take advantage of 30-day billing terms upon credit approval.
Contacting Customer Support
For further assistance, contact Lifeway Customer Service at 1-800-458-2772. Representatives can help locate account information, set up new accounts, or resolve any issues related to linking your church or organization. By following these steps, you can efficiently link your church or organization to your Lifeway account and manage all related details with ease.
Representatives can also assist with setting up new accounts and applying for tax exemption.