To avoid Sales Tax, we must have your State Sales Tax ID Exempt Certificate on file. There are two ways you can do this.
To qualify for tax exemption, your account must be a church or eligible organization account, as personal accounts are not eligible for this benefit.
For example, all Lifeway account numbers are 10 digits long and start with the digits 0, 1, or 2. If an account number doesn't conform to this format, it might indicate an error or that the account is not linked to a church's primary account.
You can easily upload it online or send an email requesting it be added. Your Tax ID number is attached to your Lifeway 10-digit account number. Once you're approved, anytime you checkout on behalf of your church's account number, your approved tax exempt status will be automatically applied in checkout.
Ensure your email sign-in for my.lifeway.com has been added to or linked to the church account to activate your tax-exempt status during checkout.
If you have an established Lifeway 10-digit account number you can and need to verify that we have your State Tax ID number on file, or if you need to add a tax exempt certificate to your account, please email it to taxexemption@lifeway.com
If discrepancies arise in your account number, or if it doesn’t match the standard format, the Church Ordering Team can assist with corrections and verification.
Upload online
Go to your Organization Profile. Find Tax Exemption Status and upload your certificate.
The certificate will go to our tax team. Submissions are typically approved within 2-3 business days. You can also view the status of your exemption online anytime.
Setting Up a Tax-Exempt Church Account
To establish a tax-exempt account:
Create a church account online. If your organization does not have an existing account, you will be able to create one and be assigned a 10-digit account number.
The creator of the account will be an admin and add others via the Groups (Staff) page. Those added to your church can go to your Organization Profile page and upload a certificate. This step ensures your purchases are credited under your church's tax-exempt status.
Activating Tax-Exempt Status
The activation process for a tax-exempt account typically follows these steps:
Confirm your "legal name" and submit your tax certificate and your tax exemption letter via online upload (pictured below).
Wait for the Accounting Department to verify your credentials. This process takes about 3-5 business days.
Once approved, you can make purchases online using your church’s account and benefit from the tax-exempt status.
Frequently Asked Questions
Can I use tax exemption on my personal Lifeway account?
No, tax exemption is only applicable to purchases made through a church account. Ensure your email is linked to the church account to activate this benefit.
This includes ensuring that the account number used for purchases is the official 10-digit church account number that starts with 0, 1, or 2, adhering to Lifeway's format requirements.
What should I do if I need my church account number or PIN?
For discrepancies regarding account numbers, you may also contact Lifeway's Church Ordering Team for verification and assistance.
Call the Lifeway Customer Service Team at 800-458-2772 (option 2) to retrieve this information or set it up. Access additional setup options through my.lifeway.com.
How long does it take for my account to be set up for tax-exempt purchases?
The verification and activation process takes approximately 3-5 business days.
Contact Information
For further assistance, contact the following Lifeway departments:
Customer Service Team: 800-458-2772 (Option 2)
Tax Office: Email taxexemption@lifeway.com
