How to Access or Troubleshoot Your Lifeway Digital Access Purchases
If you're having trouble accessing your Lifeway digital purchases or need guidance on completing an unfinished purchase, follow the steps below to resolve common issues.
Accessing Digital Content
"Going Beyond Live" Digital Access Content
To access your purchased Digital Access content:
Go to lifeway.com/redeem.
Log in with your Lifeway user ID and password or create a free account.
Once logged in, enter your unique redemption code below.
On the Digital Media tab, click "Access" next to the simulcast information.
Finally, click on the Digital Access image and then click "View Digital Event".
Access to this event is good for 14 days.
Troubleshooting Access Issues
If you encounter errors or are unable to access your purchases, try the following steps:
Close all tabs for the Lifeway site in your browser.
Open your browser settings and clear your browsing data (select cache and cookies).
Restart your browser.
Log back into your Lifeway account and attempt to access your purchase again.
For browser-specific instructions on clearing cache and cookies, refer to your browser’s help resources.
Related Topics
By following these steps, you should be able to access your Lifeway digital purchases or resolve any issues you encounter. If problems persist, consider reaching out to Lifeway customer support for further assistance.
Phone: (800) 458-2772 (Monday – Friday, 7:30 am – 11:30 am and 12:30 pm – 4:30 pm CT)
Email: customerservice@lifeway.com