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💰 Refunds, Cancellations and Subscription Changes.

Need to cancel or request a refund ?

Holly avatar
Written by Holly
Updated yesterday

We get it—things don’t always go as planned! Our Refund & Cancellation Policy is designed to be clear, fair, and student-friendly. 🤩

Refund Policy

💡 14-Day Cooling-Off Period – You can request a full refund within 14 days of your purchase: if you have used the platform for less than 3 hours.

⏳ More than 3 hours of usage? – Unfortunately, we can’t process refunds if you’ve actively used our lessons, quizzes, or live sessions for more than 3 hours.

🔄 Membership Downgrades & Upgrades – You can upgrade whenever! We don't offer downgrades, but you can sign up for a new membership once your package term ends.

🛠️ Technical Issues? – If you experience any service defects, let us know! We’ll either fix it or offer a refund if verified.

👶 Child Sign-Ups Without Parental Consent – Parents can request a refund within 14 days, as long as the account has not exceeded 3 hours of usage.

🚀 Can I get a refund if my membership cancels after I finish exams (i.e move from a 3 month membership to a 1 month)? No, unfortunately you will have to pay the full amount even if your exams end prior to your membership cancelling.

Cancellation Policy

🚪 Cancel Anytime! – You’re free to cancel your membership anytime through your Membership page (scroll down to the bottom).

💳 No More Charges – Cancellation stops future billing, but we don’t offer refunds for the current billing cycle unless it meets our refund criteria.

🔄 Rejoining? – If you decide to come back later, you’ll need to choose from the current membership options, as old plans won’t be available.

💌 Need Help? – If you’re unsure about your eligibility for a refund or need assistance, our support team is here to help! Contact us via the chatbot on the bottom right-hand corner of the site!

We’re always happy to assist, so feel free to reach out via the chatbot if you have any questions! 😊

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