✅ What is The Refund Policy? Am I Eligible?
14-Day Cooling-Off Period: Full refund if under 3 hours usage
Over 3 Hours Usage: No refund, even if within 14 days
After 14 Days: No refund
Parent Refunds: Allowed within 14 days if the child used less than 3 hours
Tech Issues: We’ll fix it or refund if verified
Duplicate Payments: Eligible if within the 14-day, 3-hour window
✅ How To Request a Refund ?
Click the chatbot in the bottom right of the website
Follow the steps, our team will get to you ASAP ✨
✨ Common Questions
✨ Do I automatically get a refund when I cancel?
No, cancelling stops future payments, but refunds must be requested separately.
✨ How do I know if I’m eligible?
You’re eligible if:
You request within 14 days of purchase
You’ve used the platform for under 3 hours
Meet the refund policy criteria above
✨ What if I signed up twice?
You're still eligible as long as it's within 14 days and under 3 hours of usage.
✨ Can I get a refund if I cancel after my exams end?
You're still eligible as long as it's within 14 days and under 3 hours of usage.
✨ What if I cancel after my membership renews?
Refunds are only available if your request is within 14 days of renewal and your usage is under 3 hours.
✨ How Long will it take for my refund to reflect and process ?
It will take 5-10 working days for your refund to reflect, depending on your bank.
✨ Can I downgrade and get a refund for the difference?
No, we don’t offer downgrades. But you can sign up for a new membership once your current one ends!
💡 Top Tip
The sooner you reach out, the more likely we can help: especially if you’re within the 14-day window!
💡 Important
Refunds are not automatic. You must message our team through the chatbot to start the process.
💡 Still Need Help?
We’re always here to help! Take a look at related articles below
Or hit the orange avatar on the bottom right.
Have the best day ! 😊