Learn how the download request system works when viewers want to download Assets from your content.
How download requests work
Download requests provide a middle ground between fully open downloads and completely disabled downloads. Here's the workflow:
1. Visitor finds content
A visitor browses your public Kit or Portal and finds Assets they want to download.
2. Visitor requests download
When they click the download button they will be prompted to request access. To submit a request they must enter their email and an optional message.
If the Kit/Portal is set to no approval required, they will get immediate access after submitting and the rest of the steps below are skipped. You will still see the request under approved requests but no action is needed.
If approval is required, the request goes to you for review.
3. You receive notification
As an admin:
You get notified of the new request (via email)
You can view request details in the Users page under the Download Requests tab
You see what content they want access to
4. You approve or deny
Review the request and decide:
Approve - Grant download access
Deny - Reject the request
You can add a message with your decision
5. Requester gets access
If approved:
The requester receives notification
They can now download from the Kit/Portal
Access typically remains until revoked
If denied:
The requester is notified
They cannot download
They may be able to submit another request
Benefits of download requests
Track usage
See who's interested in your Assets
Build a list of Asset users
Understand demand for different content
Control distribution
Review each requester before granting access
Ensure Assets go to appropriate users
Maintain brand integrity
Gather context
Learn how people plan to use your Assets
Collect information for analytics
Build relationships with Asset users
Setting up download requests
For Kits:
For Portals:
Managing requests
See Responding to Download Requests for details on:
Viewing pending requests
Approving or denying access
Bulk actions
Revoking access