To create and send a new message:
Select +Add New in the upper-left side of your screen.
Select Message.
Select the To field.
Select a Recipient & Account.
Note: Account auto-populate if the recipient is associated with one Account.
Enter a Subject Line & Description, or use a message template.
Select Send.
To Reply to a message thread that already exists:
Select Inbox in the Left-Hand Menu.
Select the Message you want to reply to.
Select the Reply box.
Compose your reply.
Select Send.
Note: You don’t need to retype the recipient’s name in the To field when replying. However, if you’d like to add an additional recipient to the thread, you can enter their name(s) in the “Additional” field at the top of the reply box.