To Archive a Message thread:
Select Inbox on the left-hand side of the screen.
Select the messages.
To select all messages on the page: check the checkbox next to 'Recipients'.
To select specific messages: check the checkbox next to specific messages.
Select Archive in the upper-right corner of the screen.
Select Yes on the pop-up message.
Only Messages in your Inbox and Alerts can be archived. Archiving on your end will not archive the Message for the recipient(s), like your client.
If anyone responds back to a thread you have archived, it will automatically unarchive the thread and notify you.
To unarchive a message thread:
Method 1:
Reply to the archived Message. This brings it back to the active Messages in your Inbox.
Select Inbox in the Left-Hand Menu.
Navigate to the Archived tab.
Select the Message you want to reopen.
Type a Message in the Reply box.
Select Send.
The Message will move back to Inbox once the recipient has replied to your Message.
Note: Messages cannot be reopened if the contact or the employee has been archived.
Method 2:
If you do not want to send an new message to a Contact, you can pin the archived message. The message will be moved to your Pinned tab. This is an easy way to identify a message that will need your attention in the future.
Unarchiving a message thread only unarchives it in your inbox and does not impact other recipients, such as your client.