đ Recently Moved? Start Here
Keeping your Livble account up to date ensures uninterrupted access to flexible rent payments. Whether youâre switching portals or updating your address, hereâs what to know:
đ Switching Your Tenant Portal
If youâre moving to a fully supported portal, Livble makes it easy to continue using the service.
â Supported Portals
Livble is currently integrated with these platforms:
TurboTenant
Azibo
PayRent
ManageGo
Livly
Innago
Baselane
đ If your new portal isnât listed, Livble is not available at this time. Even if youâve used Livble before with a different (unsupported) portal, you wonât be able to split rent again unless your new portal is one of our fully integrated partners. This canât be overridden by Support, as Livble only works with official integration partners
âď¸ How to Switch Your Portal
Log in to your new resident portal
Click the Livble widget (usually located in the payment section)
Proceed through setup:
Click âNextâ
Review your plan details
Enter the SMS code (sent to the phone number you originally signed up with)
Approve the portal change:
Livble will detect your existing account
Youâll be prompted to confirm the update
Once confirmed, your new portal will be linked to your Livble account.
đ If Livble doesnât appear and your portal is on the supported list, contact your property manager to enable it.
đŹ Updating Your Address Without Switching Portals
If youâre staying in the same portal but moving to a new address:
Your address will automatically update when your landlord updates your lease
If your address hasnât changed yet, wait for your landlord to finalize the lease update
đ Login & Autopay Settings
Use the same phone number you originally used to sign up when accessing Livble in a new portal
When you switch portals, autopay is turned off
Youâll need to manually re-split rent to enable autopay for the next month
â Best Practices & Reminders
If your new portal isnât supported, Livble will not be available for rent splitting.
Support cannot override portal compatibilityâitâs based on full integrations.
Always check your portal for the Livble widget after a move. If itâs missing but supported, ask your landlord or property manager to enable Livble.
If your login credentials fail when switching, double-check and re-enter them in the app.
đŹ FAQ
Q: What happens after I confirm my new portal?
A: Livble updates your credentials and verifies your portal setup. If eligible, youâll be able to split rent as usual.
Q: What if Livble doesnât show up in my new portal?
A: First, check that your portal is one of our supported platforms. If it is, reach out to your landlord or property manager to enable Livble. If itâs not listed, Livble is not currently supported, and Support wonât be able to override this.
Q: What if I used Livble before, but now I canât access it with my new portal?
A: If your new portal isnât on the supported list, Livble isnât available, even if you were previously approved or used the service before. Livble only supports portals where weâre fully integrated through an active partnership.
Q: Can Support help me use Livble if my portal isnât supported?
A: No. Portal compatibility depends on official integrations. If your portal isnât supported, Livble canât process rent, even if your credentials are valid.
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