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How Can I Update My Tenant Portal or Address?
How Can I Update My Tenant Portal or Address?

Learn how to update your address, switch your tenant portal, or change your login credentials in Livble after a move.

Tony avatar
Written by Tony
Updated over 2 weeks ago

Recently moved? Need to update your address, tenant portal, or login credentials?

No problem! Keeping your Livble account up to date ensures a seamless experience and uninterrupted rent payments.

Livble supports switching to the following portals, depending on whether they are fully integrated or non-native integrations:


Which Portals Can I Switch To?

✅ Fully Integrated Portals (Seamless switching experience):

TurboTenant

Azibo

PayRent

ManageGo

Livly

Innago

⚠️ Non-Native Integration Portals (Additional steps may be required):

RentCafe

AppFolio

ActiveBuilding

Rent Manager

Zego

ClickPay

Buildium

💡 Important Notes:

  • If you’re moving to a portal not listed above, Livble is not available to split your rent at this time.

  • Some non-native integration portals do not support new users, but existing users may still switch and continue using Livble.

Follow the guides below for specific instructions based on your rental portal!


Changing Your Address and Resident Portal

Fully Integrated Portals (e.g., TurboTenant, ManageGo)

  1. Log in to Your New Portal

    Access your new resident portal and find Livble’s widget.

  2. Access Livble’s Experience

    Click on the Livble widget. You’ll be redirected to the Livble experience within the portal.

  3. Continue Your Application

    • Click “Next” to proceed.

    • Review the subscription page and click “Continue.”

    • Complete the OTP (One-Time Password) process to verify your account.

  4. Confirm Portal Change

    • Livble will identify if you’re an existing user.

    • If confirmed, you’ll be prompted to approve the portal change. Follow the prompts to finalize the update.

    • Once the portal change is confirmed, Livble will update your information and notify you that you'll be able to access your Livble account within the new portal!

Below is a screenshot of how the Livble widget will be displayed in your new, fully integrated portal!

If Livble doesn’t appear in your new portal and you’ve confirmed it’s supported, reach out to your property manager or landlord to enable Livble.


Non-Native Integrations (e.g., RentCafe, ActiveBuilding)

  1. Access Account Settings

    Go to Account Settings in the Livble app and select the option to Rent Portal.

  2. Enter New Credentials

    Choose your new portal from the list and enter your updated login credentials.

  3. Verify Credentials

    Livble will verify your credentials to ensure they are valid.

  4. Portal Scan

    Once credentials are verified, Livble will scan the new portal and update your account.


Changing Your Address Without Switching Portals

  • Automatic Update: If your landlord updates your lease in the same portal, Livble will automatically reflect your new address.

  • Pending Lease Update: If your address isn’t updated, you’ll need to wait for your landlord to make the necessary changes before Livble can process your new details.


Key Reminders

  1. Always use the same phone number you used to sign up for Livble when updating your portal credentials!

  2. Once your portal is updated, Livble will deactivate any previous autopay settings. You’ll need to manually split rent to reactivate autopay for the following month - always double-check your settings.

  3. If your new portal is unsupported, Livble cannot process your rent.


FAQ

  • What happens once I confirm my new portal?
    Your portal credentials will be updated, and Livble will scan your portal to ensure rent payments can continue seamlessly.

  • What if I don’t see Livble in my new portal?
    Livble may not yet be supported. Reach out to Support to confirm, if you're unsure after checking this list. If you have confirmed that we support your portal and you're still not seeing Livble, contact your landlord to enable Livble for your property!

  • What if I switch portals and my credentials fail?
    You’ll need to re-enter the correct credentials in the app. If issues persist, reach out to Livble support for assistance.

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