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How Can I Update My Tenant Portal or Address?

Learn how to update your address, tenant portal, or login credentials in Livble after a move.

Tony avatar
Written by Tony
Updated this week

🏠 Recently Moved? Start Here

Keeping your Livble account up to date ensures uninterrupted access to flexible rent payments. Whether you’re switching portals or updating your address, here’s what to know:


🔄 Switching Your Tenant Portal

If you’re moving to a fully supported portal, Livble makes it easy to continue using the service.

✅ Supported Portals

Livble is currently integrated with these platforms:

  • TurboTenant

  • Azibo

  • PayRent

  • ManageGo

  • Livly

  • Innago

  • Baselane

📌 If your new portal isn’t listed, Livble is not available at this time. Even if you’ve used Livble before with a different (unsupported) portal, you won’t be able to split rent again unless your new portal is one of our fully integrated partners. This can’t be overridden by Support, as Livble only works with official integration partners


⚙️ How to Switch Your Portal

  1. Log in to your new resident portal

  2. Click the Livble widget (usually located in the payment section)

  3. Proceed through setup:

    • Click “Next”

    • Review your plan details

    • Enter the SMS code (sent to the phone number you originally signed up with)

  4. Approve the portal change:

    • Livble will detect your existing account

    • You’ll be prompted to confirm the update

Once confirmed, your new portal will be linked to your Livble account.

📌 If Livble doesn’t appear and your portal is on the supported list, contact your property manager to enable it.


📬 Updating Your Address Without Switching Portals

If you’re staying in the same portal but moving to a new address:

  • Your address will automatically update when your landlord updates your lease

  • If your address hasn’t changed yet, wait for your landlord to finalize the lease update


🔐 Login & Autopay Settings

  • Use the same phone number you originally used to sign up when accessing Livble in a new portal

  • When you switch portals, autopay is turned off

    • You’ll need to manually re-split rent to enable autopay for the next month


✅ Best Practices & Reminders

  • If your new portal isn’t supported, Livble will not be available for rent splitting.

  • Support cannot override portal compatibility—it’s based on full integrations.

  • Always check your portal for the Livble widget after a move. If it’s missing but supported, ask your landlord or property manager to enable Livble.

  • If your login credentials fail when switching, double-check and re-enter them in the app.


💬 FAQ

Q: What happens after I confirm my new portal?

A: Livble updates your credentials and verifies your portal setup. If eligible, you’ll be able to split rent as usual.


Q: What if Livble doesn’t show up in my new portal?

A: First, check that your portal is one of our supported platforms. If it is, reach out to your landlord or property manager to enable Livble. If it’s not listed, Livble is not currently supported, and Support won’t be able to override this.


Q: What if I used Livble before, but now I can’t access it with my new portal?

A: If your new portal isn’t on the supported list, Livble isn’t available, even if you were previously approved or used the service before. Livble only supports portals where we’re fully integrated through an active partnership.


Q: Can Support help me use Livble if my portal isn’t supported?

A: No. Portal compatibility depends on official integrations. If your portal isn’t supported, Livble can’t process rent, even if your credentials are valid.
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