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Flow Re-entry Window

Understanding the Flow Re-Entry Rules

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Written by Support Team
Updated this week

This document explains how the re-entry window works for all messaging flows. It covers when and how customers can re-enter a flow, and clarifies what happens if they never engage or choose to unsubscribe.

What is the Re-Entry Window?

  • By default, customers can re-enter a flow 15 days after they have actively engaged in it.

  • This re-entry window applies to all flows.

Who Can Re-Enter a Flow?

  • Active Engagers: Customers who have previously engaged (e.g., replied) are eligible to re-enter after the 15-day period. Customers are also eligible if they have fewer than 3 unanswered conversations.

  • Non-Engagers/Unsubscribers: If a customer has not replied to 3 initiated conversations or unsubscribed by sending “STOP” or any clear request to unsubscribe, they cannot re-enter the flow at any time.

Why This Matters

  • Ensures customers do not receive repeated or unwanted messages.

  • Respects customer preferences and compliance requirements.

If you have any questions or concerns, please email us at support@liverecover.com

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