This document explains how the re-entry window works for all messaging flows. It covers when and how customers can re-enter a flow, and clarifies what happens if they never engage or choose to unsubscribe.
What is the Re-Entry Window?
By default, customers can re-enter a flow 15 days after they have actively engaged in it.
This re-entry window applies to all flows.
Who Can Re-Enter a Flow?
Active Engagers: Customers who have previously engaged (e.g., replied) are eligible to re-enter after the 15-day period. Customers are also eligible if they have fewer than 3 unanswered conversations.
Non-Engagers/Unsubscribers: If a customer has not replied to 3 initiated conversations or unsubscribed by sending “STOP” or any clear request to unsubscribe, they cannot re-enter the flow at any time.
Why This Matters
Ensures customers do not receive repeated or unwanted messages.
Respects customer preferences and compliance requirements.
If you have any questions or concerns, please email us at support@liverecover.com