Boost customer engagement and revenue with LiveRecover’s post-purchase messaging, allowing targeted communication after purchases or order deliveries.
How Post-Purchase Messaging Works
Engage customers through:
Instant Upsells: Suggest complementary or premium products post-delivery.
Replenishment Reminders: Encourage timely reorders of consumables.
Re-engagement: Reconnect with customers who haven't made recent purchases.
Upsell/Cross-sell: Recommend complementary products based on previous purchases.
Accessing Post-Purchase Flows
Log in to your LiveRecover dashboard.
Click on Flows from the left sidebar menu.
Creating a Post-Purchase Flow
Select Template
Click New Flow and choose the appropriate post-purchase template:
Instant Upsell
Replenishment
Re-engagement
Upsell / Cross-sell
Configure Audience Segmentation
Specify your audience by:
Including or excluding customers based on previous product purchases or specific collections.
Set Messaging Delay
Determine the time delay for the message delivery. Each template has its own default time delay which is customizable.
Customize Initial Message
Dynamic placeholders are automatically available based on the flow template you selected. You can edit the message if needed.
Optional: Choose Discount Settings
Select discount type (optional):
Percentage off
Fixed amount off
Free shipping
Define the discount value and minimum purchase criteria, if applicable.
Configure Cart Link
Determine what customers see when clicking your message link:
Include Items from Previous Order (ideal for replenishments).
Include Specific Items (upsell selected products)
No Cart (redirect customers to a specific page, such as your homepage or a custom URL). Simply add the link you want to use in the CTA field!
Customize Agent’s Reply
Agent replies are prefilled based on the selected flow template and can be edited as needed. You can also manually add a link to your website or landing page if a cart link wasn’t configured.
Need More Help?
Email us at support@liverecover.com for assistance.