Our agents get answers from a few different places—and we do everything we can to answer your customers accurately before advising them to message your CS email.

First and foremost, we always encourage and recommend filling in Knowledge Base (KB) located on your LiveRecover dashboard.

You can use the "Capture Now" feature to automatically pull content from your existing FAQ page to populate the Knowledge Base with up-to-date information.

Or, you can manually enter information that isn't available on your website. This can include upcoming sales information, the tone you'd like our agents to use, etc.

Other common types of questions that we suggest you add answers and information about to the KB are: shipping information, fit or measurement, product-specific and brand questions.

Secondly, our agents will always search your site for answers under your FAQ and product descriptions.

Lastly, if our agent was unable to find the answer through the KB or from your site, they will forward your customers to your support team as a last resort.

If you have any questions, please feel free to reach out to us at support@liverecover.com.