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How can I leave feedback for a conversation?
How can I leave feedback for a conversation?

The best way to give information to our team of agents is by filling out your Knowledge Base and leaving conversation feedback!

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Written by Support Team
Updated this week

1. Go to “Conversations”

From your LiveRecover dashboard, click Conversations on the left-hand sidebar.


2. Select a Conversation under the "List" tab

Choose the conversation you want to review and provide feedback for.


3. Click “Give Feedback”

Inside the conversation thread, look for the Give Feedback link. Click it to open the feedback window.


4. Rate & Comment

A pop-up will appear where you can:

  • Select an emoji that reflects your satisfaction.

  • Add a comment if you’d like to share more details.


5. Submit Your Feedback

When you’re done, click Submit. Your feedback helps us continually improve our agents’ performance.


6. View Past Feedback

To see all feedback you’ve left, switch to the Feedback tab at the top of the Conversations view. You’ll find a list of past ratings and comments for easy reference. You can also edit the feedback/comment you previously left.


We value your insights and use them to enhance the LiveRecover experience for both you and your customers!

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