Here’s how you can edit the agent’s message in the workflow of your new 2.0 dashboard:
On the left-hand side, click on “Workflows”
2. Click on the Workflow that you want to edit:
3. Click on “Edit” on the top right corner:
4. Scroll down to the “Agent’s Response” section and update the message builder with your preferred response:
5. Click on “Update” on the top right to save the changes:
