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Nomni Loyalty FAQs

Everything you need to know about Brandollars!

What are Nomni Loyalty?

Nomni Loyalty are a way for you to lock in incredible amount of bonus food credit ahead of time.

Basically, buy now, eat more later. Unless specified otherwise by the restaurant, there is no expiry - so even if you take yeaaars to spend your Nomni Loyalty, your Nomni Loyalty are protected. 😉


Grab Nomni Loyalty at your favourite Nomni Loyalty venues today, and score up to 100% bonus instantly. 💰

How do I use my Nomni Loyalty?

Using your Brandollars is very similar to the way you've always used Nomni Loyalty. Once you've purchased your Brandollars, simply visit the nominated venue (if they are open for takeaway or dine-in) and ask to pay the bill with Nomni Loyalty. Your meal will be deducted from your credit balance, with any residual available to spend next time.
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Nomni Loyalty can be either bundles or packs. Bundles can be spent across multiple participating restaurants, whereas Packs can only be spent at the venue where you purchase them.

To check which locations you may use your Brandollars, go to Brandollars â€ș Choose the specific Brandollar â€ș *Participating Locations Only.

You can choose which one to use when paying your bill, but you cannot combine multiple Nomni Loyalty for the redemption on a single transaction.

What's the difference between Nomni Loyalty and Nomni Loyalty Passes?

Participating locations or restaurants of Nomni Loyalty are definite once purchased. Meanwhile, merchants for Nomni Loyalty passes may be subject to change. On the bright side, you have a wide range of options on where you may use them! If a merchant gets removed, new merchants get added to the list too. It's like a subscription to the top restos available in town. 😉

Nomni Loyalty Passes have no expiry – allowing you flexibility on when you can use it.

Before heading to the merchant, we highly suggest that you take a look at the locations where your pass is valid.

What happens if I have purchased Nomni Loyalty for a restaurant that is longer on Nomni Loyalty?

If this is the case, the Nomni Loyalty Guarantee ensures that you will be able to have your unused credits, exclusive of the bonus amount converted to Nomni Loyalty Passes or account credits (at our discretion) to be used as food currency at other similar venues.
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How to Get Help with Your Nomni Loyalty:

If you need assistance with your Nomni Loyalty, please follow these steps via our In-App chat:

  1. Select "Issue with a Store."

  2. Choose "Store didn't accept Liven."

  3. Our AI assistant, Liv, will guide you by sending a form for you to complete.

  4. Once you've submitted the form, our team will review your request and be in touch to process it promptly.

When do my Nomni Loyalty expire?

Unless specified otherwise by the restaurant, your Nomni Loyalty do not expire. Any such expiry periods are listed before purchase.

Can I earn additional rewards when I redeem my Nomni Loyalty?

No, with Nomni Loyalty, you lock in an incredible bonus upfront, ready for you to spend later!

Restaurants often offer a serious bonus on their Brandollars on the Nomni Loyalty app (we're talking 100% bonus, aka double the value in some cases). By purchasing Nomni Loyalty, you are locking in and receiving your rewards instantly, not after your meal.

Unfortunately, this means John in finance won't allow us to let you double dip with frenzy rewards after your meal as well (boo!). Don't worry, on average Nomni Loyalty Bonus is significantly higher than post-meal frenzy rewards so you'll always come out on top.

Can I get more than one Nomni Loyalty pack at the same restaurant?

Yes! You can hold one or more Nomni Loyalty packages or bundles for use with a venue that can be located in your wallet. You can have both a Bundle and a Pack that is applicable at the same restaurant in your Nomni Loyalty wallet, however, they cannot be merged or combined to use in a single transaction.

In case the remaining balance in your Nomni Loyalty is not enough to cover the bill, the difference will automatically charge to your Nomni Loyalty (if toggled ON), then your fallback payment method.

Can I purchase Nomni Loyalty as a gift to friends and family?

You absolutely can! Just toggle the "Purchase as a gift" option before you make a Nomni Loyalty purchase. You will receive a gift email and link to send on to your recipient. This contains a gift code and instructions to activate the Nomni Loyalty in their wallet.

Hint: savvy buyers are using this as an opportunity to lock in incredible bonuses while they get their gift shopping done.

What about Public Holidays, Weekends and other payment surcharges or taxes?

These are set by individual restaurants and apply to Nomni Loyalty as they do any other payment type.

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