To get the most out of LiveRem, connect your Payroll and HR systems to the platform. This brings all employee and salary data into one place.
For a smooth setup, we recommend involving your IT team especially a user with the Integration role in LiveRem. (understand roles here).
Integrations
Connect your HR or Payroll system to automatically sync employee and salary data into LiveRem. This enables real-time insights, accurate benchmarking, and eliminates manual data handling
Before You Start
✔ Make sure you have access to your HR or Payroll system
✔ Admin or integration permissions may be required
✔ Setup usually takes only a few minutes
✔ We recommend involving your IT team for a smoother setup
🔒 Your data is securely synced, anonymised, and never shared at an individual level.
Integration Process
1. Initiate Integration
Access the Integration dashboard at LiveRem Integrations.
Select Add Integration.
Choose your Payroll/HR system and click Connect.
Can't see your system? Let us know by clicking the 'Add integration' button.
Assign to Sub-Organisation
You can connect multiple integrations of the same type with sub organisations
Find your sub organisation by clicking on the Assign to Sub-Organisation dropdown
2. Authenticate
Follow on-screen instructions for your system's authentication method. You can follow your specific system's integration guides if you need specific assistance:
Different authentication methods
API Key + Domain: Enter domain and API key, then click Connect.
API Key: Enter the API key, then click Connect.
OAuth: Log in and complete the following steps.
3. Check Integration Status
A successful connection displays: “Successfully added the integration”. Data sync will commence; we'll email you once it's ready for review.
Errors? Click “Contact Us” for support.
💡You can connect multiple systems if your organisation uses more than one HR or Payroll platform.
Monitor Data Sync Status
Once your integration has been completed, the dashboard shows the sync status as below
Sync OK: Data is synced. For manual resync, click (…) > "Sync data".
Syncing: Data is syncing. Avoid deleting the connection.
Unable to sync: For errors, click (…) > "Reconnect".
Also you can see the assigned sub organisation with the Assign to Sub-Organisation drop-down
Manage Your Integration
Once you click on the Ellipsis menu next to the Sync Status you can see few options such as
Sync Data
Reconnect
Assign to Sub-Organisations
Delete
🔄 Sync Data
Manually refresh the integration to pull the latest data from your HR or Payroll system.
🔌 Reconnect
Re-establish the connection if it has expired or encountered an error.
You may need to log in again.
🔗Assign to Sub-Organisation
Link this integration to a specific sub-organisation for better data management.
You can update the already assigned sub organisation
🗑️Delete
Remove the integration from LiveRem.
This will stop any further data syncing.
Custom field configuration
You can map custom fields if your system uses different field names.
All fields are optional. Only use this if your system uses custom field names
Leave blank to use default settings
Only enter a Report ID only if using the Report API
Use exact field names from your system (e.g., Salary, Hours, Rate)
These fields help improve accuracy, especially for part-time or hourly employees.
What Happens Next
After connecting:
Data sync starts automatically (usually within minutes)
Your roles will be mapped
Insights will appear in your dashboard shortly
Tips & Troubleshooting
If the connection fails, try Reconnect
If data looks outdated, click Sync Data
Make sure your login credentials are correct
If your system isn’t listed, contact support
🛠️ If something doesn’t look right, try ‘Sync Data’ or ‘Reconnect’ or contact support support team.
Connecting your HR or Payroll system ensures your employee and salary data stay accurate and up to date in LiveRem. Once set up, you’ll be able to access real-time insights and manage your data with ease.