As an Event Organizer, you can also cancel orders and issue refunds for individual orders by using the order management system. We recommend using the order management system when you need to cancel free orders, such as participant registrations or organizer orders.

In the case of an event cancellation or rescheduling, you can still direct refunds to Liveto’s customer service. Be particularly careful when using the order management system, so please review its instructions in detail here: Order Management Instructions.