Payment options, settlements and Paytrail Shop-in-shop serivce
Payment Services Available on the Liveto Platform
As a Liveto customer, you have access to various payment services on the platform:
Paytrail
Offers the most common online banking, card, and mobile payment methods, as well as consumer credit payment options
A separate agreement with Paytrail is required to use the payment service
Paytrail transfers the accumulated sales revenue directly to the customer
Stripe
Provides international card payment options (e.g. Amex)
Use of the payment service is agreed upon in the cooperation agreement with Liveto (the customer uses Liveto’s Stripe account)
Liveto transfers the accumulated sales revenue to the customer
Epassi
Offers employee benefits
The event organizer utilizes Liveto’s Epassi service provider account, and no separate agreement is required to start using the service.
Liveto transfers the accumulated sales revenue to the customer
Smartum
Offers employee benefits
The event organizer utilizes Liveto’s Smartum service provider account, and no separate agreement is required to start using the service.
Liveto transfers the accumulated sales revenue to the customer
Procountor Business Invoicing
Enables invoicing for companies via online or email invoice.
The event organizer uses Liveto’s Procountor service provider account, and no separate agreement is required to start using the service.
Invoices have a 7-day net payment term, and a billing fee of €15.00 + VAT is added to the total invoice amount.
Liveto transfers the accumulated sales revenue to the customer.
Paytrail Shop-in-shop sevice
We utilize Paytrail’s Shop-in-Shop payment service on our e-commerce platform.
In the Shop-in-Shop service, Liveto takes care of the technical implementation of the online store platform, while Paytrail ensures secure and fast payment processing and offers a wide range of payment methods. Your responsibility is simply to list your products for sale and receive the payments!
Here’s how the model works in practice:
The customer places an order through Liveto’s online store and pays using one of the payment methods provided by Paytrail.
Paytrail receives the payment.
Paytrail splits the payment between the involved parties.
From the total order amount, Paytrail deducts the transaction and commission fees charged by the payment method partner. (You can find the pricing in the appendix of your agreement.)
Paytrail transfers your share of the order amount (i.e., the remaining amount after the transaction and commission fees are deducted) to your merchant account.
Paytrail transfers Liveto’s share (e.g., any applicable service or handling fees included in the order) to Liveto’s merchant account.
Paytrail settles the balance accumulated in your merchant account to your bank account according to your chosen payout cycle.
Note: Funds from other payment methods are not included in Paytrail’s payment service. Liveto is responsible for reporting and settling sales made through those payment methods.
Setting up Paytrail’s payment service requires a separate agreement between you and Paytrail.
As a Paytrail customer, you also gain access to their resources and benefits — including the ability to apply for merchant financing (read more from here).
More Information About Paytrail’s Payment Service
Liveto’s e-commerce platform supports the most common payment methods offered by Paytrail, including bank transfers, card payments, mobile payments, and consumer credit options. A full list of available payment methods can be found here.
Note: The Liveto platform may also support Epassi, Smartum, and Procountor business invoicing. However, these are not part of Paytrail’s payment service. Liveto is responsible for reporting and settling payments made via these methods.
Key Information and Instructions for Using Paytrail’s Service
You’ll find all relevant information and guidance in Paytrail’s Merchant Panel and support website. Below is a summary of the most essential details:
Settlements and Reporting
Paytrail’s default settlement cycle is once per week, and payments are made using a reference number.
From the Merchant Panel, you can:
View your settlement cycle and payment delay
View and download settlement reports
Set an email address for automatic report delivery
The settlement cycle and payment delay can be modified, and you can set a custom reference number. To request changes, contact Paytrail’s customer service at asiakaspalvelu@paytrail.com.
More information is available on Paytrail’s support pages:
Refunds
Refunds can be made directly in Liveto’s Order Management, which communicates with Paytrail’s system. Full instructions are available here.
In the event of an event cancellation, always contact Liveto first.
Refunds require a sufficient balance in your Paytrail merchant account. If the refund amount exceeds your balance, you must transfer funds to your account. Instructions here.
Alternatively, Liveto can process refunds on your behalf. If Liveto handles the refunds, you must agree with them on the timing for transferring funds to your merchant account.
Merchant Account Deactivation, Reactivation, and Termination
You can deactivate or reactivate your Paytrail agreement by contacting asiakaspalvelu@paytrail.com.
A deactivation takes effect at the beginning of the month following notification and may last up to 12 months. During this period:
No monthly fees are charged
You cannot receive payments
If your merchant account remains inactive for 12 consecutive months, the agreement is automatically terminated, and you can no longer sell through the Liveto platform.
If you wish to terminate the agreement, you can do so here, but please discuss this with Liveto first. The notice period is 1 month.