Each Full Service engagement is unique, constructed to meet the specific needs of a business or agency.
To build a pricing quote and SLA (service level agreement), we strive to gain a full understanding of the scope and scale of the business. Just a few of the items we look at are:
Number of locations
Average number of reviews per location per month
Daily, weekly, or seasonal spikes in reviews
Growth in review volume
Average review score and distribution
Percentage of reviews with and without customer comments
Average length of each review comment provided by customer
Distribution of types of businesses or brands in the account
The Full Service option is available in minimum commitments of 6 months, and in most situations is only available for businesses and agencies with a least 100 locations.
If you are interested in learning more about this program, please contact your Customer Success Analyst or hello@localclarity.com.