Common questions and answers
How do I access a different profile within LocalClarity?
What is a "Happiness Rating"?
How are different review scales converted?
What's the difference between Direct, Discover, and Brand search?
Which Google Business Profile integration should I use?
Does LocalClarity support businesses in every country?
Does Google My Business insights data include voice searches?
Can I get a download of all my brand and public location images?
How do I download all of my local performance data?
Is a white-label version of the application available for agencies?
Why do I see repeated states/territories in the application?
How do I request a completely new review source?
What is the pricing for Full Service review management?
Does LocalClarity offer directory citation management?
How do I create a Google review invitation link?
Where can I set my language preference?
What is UTC? How do I figure out which time zone I'm in?
Difference between colored arrows in the Reviews Inbox
Can the platform be set to automatically respond to my reviews?
How do I extend the dates of my auto-response campaign(s)?
What name will show when I respond to my Google reviews?
Why can't I respond to Booking.com reviews without comments?
Why are my review responses sitting in the Outbox?
How far back do reviews go?
How do I edit a previously sent response?
How to delete a sent response
Does Google automatically remove reviews?
What types of negative reviews will Google remove?
Can I create my own folder in the Reviews Inbox?
How do I respond to reviews from the different platforms?
How can the review response date be before the review date?
How do I remove fake or fraudulent reviews from my listing?
Can I identify which reviews are from Google Local Guides?
Can I import reviews into GMB from other platforms?
How do I download all my reviews?
How do you download just Google reviews?
Can I receive text messages of my reviews?
Why are my review totals in LocalClarity and Google different?
How to mark a location as temporarily or permanently closed?
How can I make GBP listing detail changes?
What are StoreCodes and how are they used in LocalClarity?
What are Friendly Names and Location Names?
What is a Custom Group? How do I create one?
How to assign Auto-Insert Location Variables
Google Post Reporting
How do I know if I can bulk upload Google posts for my locations?
My location status says I need to verify my GMB listing, can I do that in the system?
How do I add locations without using Google My Business?
Is it possible to add photos to a GMB profile directly through LocalClarity?
Difference Between Types of GBP Photos
Why does my GMB location have Followers?
Should I add latitude and longitude to my location(s)? Can I do that in LocalClarity?
How to CC someone to a review
How do I ask and then answer a question on my GMB knowledge panel?
How do I update my location photos?
How do I customize the platform with my logos?
I've added new locations to my Google Business Profile (GBP) account, how do I update my profile?
We are trying to connect GMB, and my account card is not listing the business name.
How do I remove a GMB location from my workflow?
I see two integration options for Booking.com, which should I select?
What is the difference between Default Roles?
How do I invite new users to my account?
If I invite a new user will they have access to all of my profiles?
How to create custom roles
How can I change the security permissions of a user?
How do I delete a user?
How do I create a review report?
Can I change my profile name?
How do I request a development item?
Can you control the order of the GMB Questions & Answers?
Can I leave a review without a gmail account?
Can I control my business descriptions on Google maps?
For my Google Business Profile listing, why can't I just "set it and forget it"?
Is it possible to share reviews on the Knowledge Panel?
Do you track social media comments from Instagram, Twitter, LinkedIn, etc. ?
How do I tell Google my business is located within a mall or building?
How do I see the website traffic from local search in my Google Analytics?
How can I find out why my business listing was suspended?
Someone else has ownership of my GMB listing, how do I get it back?
Can the public really make changes to my GMB listings?
Why can’t I ask for Yelp reviews?