Responses to customer reviews become the official, public acknowledgement of the brand. It expresses the official appreciation or apology of the business, and platforms like Google send the response directly to the reviewing customer via email.
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​Specific Default Delay
Our platform helps to make certain brands and agencies limit the potential for mistakes in the process of replying to reviews. When users hit the “Send” button, the review response goes to the Outbox as a precaution. After a specific delay, during which time the user can edit the response, the response is then sent to the platform.
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​Setting Your Company's Delay
The delay can be as short as 2 minutes or as long as one day. Account administrators can access these controls in Settings > Review Settings.
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If you believe that your responses are stuck in the Outbox, please contact us at support@localclarity.com with the details of the issue and we can take a look at the settings and processes.
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