What it does
Automatically categorizes feedback into topics like Delivery, Food, Service, Atmosphere, and Price
Identifies strengths and pain points using sentiment analysis
Offers filters and export options to tailor and share your insights
Key features
đ§ Automated categorization
AI-powered keyword recognition groups reviews into meaningful topicsâso you can quickly see whatâs working and what needs attention.
đŻ Customizable filters
Use filters like:
Date range
Brand
Location
Report components
đ Primary categories
A spider web chart shows your performance in five key areas:
Delivery
Food
Service
Atmosphere
Price
Each area shows the percentage of positive vs. negative reviews.
đ Secondary categories
Dive deeper into each primary area with an interactive bar chart. Click any bar to go directly to the related reviews.
âď¸ Word clouds (positive & negative)
See what customers mention mostâmenu items, services, or experiencesâsorted by sentiment.
Tip: You can enhance this by sharing your menu or keywords with us.
đ Trend chart
Track how each category changes over time to spot improvements or shifts in customer perception.
This report gives you a clearer view of what your customers are sayingâso you can make smarter decisions and continuously improve.