Before you begin, please confirm your access level.
Are You a Master Admin?
✅ Yes, I’m a Master Admin: Great! You can follow the steps under “Do It Yourself” below.
🚫 No: Please send us the required details now. Once we have them, our team will take care of the task for you. See “Not a Master Admin? Send Us These Details” below.
Do It Yourself:
Not a Master Admin? Send Us These Details:
If you are not a Master Admin and need our team to add the user, please provide the following information:
User’s Full Name
Email Address
Phone Number
User Role (Master Admin,Manager, Responder, or Analyst)
Locations to be Assigned
Social Media Page(s) Access (if applicable)
Once we receive this complete information, we will escalate your request to a team member who will add the user on your behalf.
Do it Yourself
🔹 Adding a New User
Go to Settings > Team Access in your Localyser dashboard.
Click the blue "Add" button.
Fill in the required user details (e.g., first name, last name, email, phone).
Choose the user role (Manager, Responder, or Analyst).
Click "Next" to proceed.
Assign the locations the user should have access to.
(Optional) Select the Social Media pages the user should manage.
Click "Save" to finalize the new user.
An account confirmation email will be sent to the user.
🔹 Updating an Existing User
Go to Settings > Team Access in your dashboard.
Find the user you'd like to update in the list.
Click the edit (pen) icon next to that user.
Update the required user details or access permissions (e.g., role, locations, social media pages).
Click "Save" to apply the changes.
🔹 Removing an Existing User
Go to Settings > Team Access in your dashboard.
Locate the user you wish to remove.
Click the red "X" (remove) button next to that user.
Click "Delete" to confirm and remove the user.
🔐 Note: You must be a Master Admin to add, update, or remove users.
📨 Not a Master Admin? Here's What We Need to Help You
User's Full Name
Email Address
Phone Number
Desired Role (Master Admin ,Manager, Responder, or Analyst)
Assigned Locations (list all applicable locations)
Social Media Page Access (if applicable)
Once we receive this information, we'll escalate your request to our team for processing.
Understanding User Roles in Localyser
Master Admin: Has full access to all features and settings, including location settings and user management.
Manager: Access to all features and company settings, except for location settings, can add users.
Responder: Can respond to reviews and view reports. No access to company settings or user management.
Analyst: Can view reviews and reports only. No access to company settings, user management, or review responses.