Overview
Device Backup ensures that your critical files are safely stored and can be quickly restored in the event that your device is lost, damaged, stolen, or compromised (e.g., by ransomware). This feature allows you to easily recover personal data from your device without worrying about reinstalling applications or system files.
What’s Backed Up?
We back up the user’s files stored in their home directory, including personal documents, photos, music, and more. This means if your device experiences issues, you can restore your important files without having to worry about losing them.
Note: The backup does not include your applications or operating system files. If you need to restore your system, you will need to reinstall the OS and any applications separately.
What You Need to Do in Case of Device Loss, Damage, or Compromise
Reinstall the OS: In the case of a device failure, reinstall the operating system (OS) on the new or repaired device.
Install Applications: Users can view a list of applications installed on their device via the desktop app's device drawer. Admins can see the same list in the web app.
Restore Files from Backup: Once the OS and applications are reinstalled, simply download the backup to restore your personal files.
Supported Devices
Supported: Windows & Mac devices
Not Supported: Mobile devices (e.g., iOS and Android devices)
Backup Locations
Here’s a breakdown of the specific locations that are backed up on both Mac and Windows devices:
Mac
/users/username/Desktop
/users/username/Documents
/users/username/Downloads
/users/username/Movies
/users/username/Music
/users/username/Pictures
Windows
c:\users\username\Documents
c:\users\username\Downloads
c:\users\username\onedrive\Desktop
c:\users\username\onedrive\Documents
c:\users\username\onedrive\Pictures
c:\users\username\Videos
c:\users\username\Music
How to Access Your Backup
Users: You can access your backup and installed applications list via the desktop app’s device drawer.
Admins: Admins can view the applications list for all users via the admin dashboard.
If your device hasn't been backed up for a week, an issue will generate prompting you to backup your device.
Need Help?
If you need assistance with restoring your files, reinstalling your OS, or understanding the backup process, feel free to reach out to our support team.