Wondering how to handle your withdrawals? Check the process times and find out how to request and monitor your withdrawal requests with ease.
Create a Withdrawal Request
To make a withdrawal, simply head to the cashier's Withdrawal section. Please note that the minimum amount is 30 EUR. You can choose from a variety of secured methods, ensuring both flexibility and reliability during the transaction process. Ensure you use the same payment method for withdrawal as you did for your deposit. Additionally, manually entering your details instead of copying and pasting can help avoid errors.
Document Verification Process
Before processing withdrawals, your account must be verified. You will receive an email notification once the verification is completed.
Checking Pending Withdrawals
Once your withdrawal request is submitted, it will have the status "Pending" until it's processed from our side. From the "History" section of your cashier, you can view the list of your pending requests. Note that withdrawals will remain as "Pending" if the account verification has not been completed.
From here you can also choose to cancel your request by clicking on "Tap to Cancel".
Processing Times for Withdrawals
We are committed to processing your withdrawals as quickly and efficiently as possible, and our team works hard to ensure your winnings reach you without unnecessary delays.
Once you submit your withdrawal request, our team will process it as soon as possible. You will receive an email notification the moment your withdrawal has been approved — keeping you informed every step of the way.
After approval the time it takes for the funds to arrive in your account will depend on your chosen payment method and your bank.
Delayed Processing Time for Withdrawals
If you do not receive your funds within 5 business days after they were processed by our team, we ask that you contact us via Live-Chat and provide us with a PDF copy of your bank statement showing transactions starting from the day that the transaction was approved by our relevant department up to the present.
This will help the support team review the matter further.
If you have any questions or need assistance, we're here to help!