Quick answer
Use this article to open Return Analytics and review return trends by date, warehouse, return reason, or item search.
Common use cases
Operations manager: Check whether return volume is changing before a weekly operations review.
Warehouse lead: Compare return activity for a warehouse before investigating returned items.
Customer support lead: Gather the return report context needed before asking Logentic about a number that looks wrong.
When to use this
You need to find Return Analytics.
You need to filter return analytics by date, warehouse, return reason, or item.
You need to collect the right context before contacting Logentic about return numbers.
When not to use this
You need to create or complete an individual return.
You need the exact formula behind a return metric.
You need a refund, billing, SLA, or policy decision.
At a glance
What you are doing | What you need | Good result | Contact us if |
Use this article to open Return Analytics and review return trends by date, warehouse, return reason, or item search. | Confirm you have access to Analytics and Return Analytics. Know the date range you want to review. | The page shows Return Analytics with your selected filters and a visible return chart for the period you selected. | Return analytics do not load, filters produce unexpected results, the report conflicts with visible return records, or you need the exact definition of a metric. |
Before you start
Confirm you have access to Analytics and Return Analytics.
Know the date range you want to review.
Know the warehouse, return reason, or item you want to inspect if you are narrowing the report.
Steps
Go to Analytics in the left navigation.
Open Return Analytics.
Select a date range such as All time, Current week, Current month, Last 30 days, Last 3 months, Date range, or Last 6 months.
Select the warehouse in Select a warehouse(s) when you need warehouse-specific data.
Select a return reason in Select return reasons when you need reason-specific data.
Use Search items by ID or name when you need to focus on a specific item.
Select Search.
Select Get Return Data to load the return analytics view.
Review the chart and selected filters before using the data in an operations or support decision.
Screenshots
Steps 1-9: Open Return Analytics, set filters, and load the return data chart.
What good looks like
The page shows Return Analytics with your selected filters and a visible return chart for the period you selected.
Common issues and next actions
If this happens | What to do next |
The chart does not show the data you expected. | Check the date range, warehouse, return reason, and item search before treating it as a data issue. |
You need the formula behind a metric. | Contact us. The recording verifies the page and filters, but not the calculation rules behind each metric. |
The analytics number does not match your return records. | Compare the filter context with Manage Returns before escalating. |
Contact us when
Return analytics do not load, filters produce unexpected results, the report conflicts with visible return records, or you need the exact definition of a metric.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
Screenshot of Return Analytics.
Date range selected.
Warehouse, return reason, and item search used.
The number or chart that looks wrong.
A matching return ID or order ID if one is involved.
Expected result.
Actual result shown in Logentic.
Related workflow
Find or create the return.
Review return analytics for the period and warehouse.
Escalate only if the filtered analytics view conflicts with the return records or you need metric definitions.