Quick answer
Use this article to find return requests and review their current state in Manage Returns.
Common use cases
Warehouse lead: See which returns are pending, approved, completed, or waiting to be received.
Customer support coordinator: Check the return reason and status before replying to a customer.
Operations manager: Export return data or review which returns still need processing.
When to use this
You need to find a return request.
You need to understand a return's status, approval, reason, requested date, or received date.
You need to export return data from Manage Returns.
When not to use this
You need to inspect a returned item after it arrives.
You need to change return settings, return reasons, or automation rules.
You need a guaranteed refund, restock, carrier, or billing outcome.
At a glance
What you are doing | What you need | Good result | Contact us if |
Use this article to find return requests and review their current state in Manage Returns. | Confirm you are in the correct warehouse or workspace. Know the order, return, customer, or item information you want to search for. | You can see the return request in Manage Returns and identify its reason, status, approval state, requested date, received date, and next processing context. | A return is missing, a return shows the wrong status, you cannot open a return you should have access to, or Export data does not match the visible table. |
Before you start
Confirm you are in the correct warehouse or workspace.
Know the order, return, customer, or item information you want to search for.
Make sure your role has access to Returns.
Steps
Go to Returns in the left navigation.
Open Manage Returns.
Use Sort by created date to change the return order.
Open Filters when you need to narrow the list.
Review the return table columns:
Identifier
Store order ID
Customer
Return Reasons
Status
Approval
Requested date
Received on
Process by
Select the eye icon on the return row to open the return details.
Select Export data if you need a CSV export of the visible return data.
Screenshots
Steps 1-7: Open Manage Returns, review return columns, use filters or sorting, open a return, or export data.
What good looks like
You can see the return request in Manage Returns and identify its reason, status, approval state, requested date, received date, and next processing context.
Common issues and next actions
If this happens | What to do next |
You cannot find the return. | Check the filters, date range, warehouse, and search value. Contact us if the return should exist but does not appear anywhere in Manage Returns. |
The return status does not match the physical package. | Open the return details and compare the visible status with what happened in the warehouse. Contact us if the physical return was received but Logentic still shows the wrong state. |
Export data is missing or blank. | Clear filters and try again. Contact us if the export stays blank while the table shows returns. |
Contact us when
A return is missing, a return shows the wrong status, you cannot open a return you should have access to, or Export data does not match the visible table.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
Screenshot of Manage Returns.
Return identifier, order ID, or customer reference.
Filters and date range used.
Expected result.
Actual result shown in Logentic.
Time and timezone.
Related workflow
Find the return in Manage Returns.
Open the return details.
Inspect or process the return when the physical item arrives.