Quick answer
Use this article to create a cycle count for a specific product and storage container.
Common use cases
Warehouse lead: Assign a focused inventory count to verify a product's physical quantity.
Operations manager: Investigate a stock discrepancy without launching a full warehouse count.
Inventory associate: Start a count for a product and container that needs verification.
When to use this
You need to count a specific product in a specific storage container.
You want to assign the count to an associate.
You need a cycle-count row that someone can open and count.
When not to use this
You need to complete an already-created cycle count.
You need to validate or approve a completed count.
You need to update inventory through a manual adjustment instead of a count.
At a glance
What you are doing | What you need | Good result | Contact us if |
Use this article to create a cycle count for a specific product and storage container. | Know the product you want to count. Know the warehouse and storage container involved. | A new cycle-count row appears with the product, container, original quantity, assigned associate, and a Count action. | You cannot find the product, cannot select the correct container, cannot submit the count, or the created row shows the wrong product or quantity. |
Before you start
Know the product you want to count.
Know the warehouse and storage container involved.
Choose the associate who should complete the count.
Steps
Go to Inventory.
Open Cycle Count Inventory.
Use Sort by created date, Filters, or Quick search cycle counts if you need to confirm the count does not already exist.
Select Create Cycle Count.
In Create Cycle Count, select Assign Associate(s).
Select the warehouse.
Use Search items by ID or name to find and select the product.
Use Select container to choose the storage container.
Select Submit.
Confirm the new row appears in Cycle Counts.
Screenshots
Steps 1-4: Open Cycle Count Inventory and select Create Cycle Count.
Steps 5-9: Fill out Assign Associate(s), warehouse, product, and container, then select Submit.
Step 10: Confirm the new count appears in the table with a Count action.
What good looks like
A new cycle-count row appears with the product, container, original quantity, assigned associate, and a Count action.
Common issues and next actions
If this happens | What to do next |
Submit is disabled. | Confirm that the associate, warehouse, product, and container fields are all selected. |
The product does not appear in search. | Check the product name or identifier, then confirm you are in the correct warehouse and merchant context. |
The container is not available. | Confirm that the selected product is associated with the storage container you want to count. |
Contact us when
You cannot find the product, cannot select the correct container, cannot submit the count, or the created row shows the wrong product or quantity.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
Screenshot of the Create Cycle Count modal or created row.
Product name, SKU, or identifier.
Warehouse.
Storage container code.
Associate selected.
Expected quantity if known.
Actual result shown.
Time and timezone.
Related workflow
Identify the product or location that needs a count.
Create the cycle count.
Open the count and complete the scan/count workflow.
Validate or investigate the result according to your team's process.