Quick answer
Use this article when the purchase order already exists and the inventory has arrived at the warehouse.
Tip
If you still need to create the purchase order, use How do I create a manual purchase order and receive it?.
Before you start
Know the purchase order identifier, supplier, or warehouse.
Confirm you are in the correct workspace and warehouse.
Have the physical shipment available to compare products, SKUs, and quantities.
Confirm where the stock should be stored before completing receiving.
Steps
Go to Purchase Orders.
Find the purchase order using search, filters, supplier, warehouse, or identifier.
Open Receiving Details.
Confirm the supplier, warehouse, products, and expected quantities.
Start or continue the receiving activity.
Scan or select the product being received.
Confirm the storage destination, such as bin, pallet, double pallet, storage location, lot, or container.
Enter the received quantity.
Use the visible receiving or putaway action to add the units to the selected destination.
Repeat for each product received.
Review discrepancies before completing the receiving step.
What good looks like
The received products match the physical shipment.
Quantities are recorded correctly.
Stock is assigned to the expected warehouse, location, lot, or container.
Any shortage, overage, wrong product, or damaged product is documented before completion.
Common blockers
Issue | What it means | What to do next |
PO is not visible. | Search or filters may be hiding it, or the PO may not exist yet. | Use How do I find and review purchase orders? before creating a duplicate. |
Product does not match the shipment. | The supplier shipment and PO line may differ. | Stop and document the mismatch before receiving the product as complete. |
Quantity does not match. | There may be a shortage, overage, or receiving count issue. | Record the actual count and ask a supervisor before completing the line. |
Location/container is unavailable or unexpected. | The selected destination may not be valid for this receiving flow. | Use Container is unavailable or escalate with the exact code. |
When to contact Logentic
Contact Logentic
Contact us when you cannot receive the PO safely, the receiving action fails, or the physical shipment and Logentic state do not match.
Purchase order identifier.
Supplier and warehouse.
Product name/SKU and quantity affected.
Expected destination and destination shown in Logentic.
Exact blocker or error message.
Screenshot of the receiving screen if safe.
Timestamp.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.