Quick answer

Use this article to understand what the WMS overview dashboard is showing before you decide what needs attention today.

Common use cases

Warehouse lead: Start the day by checking whether orders, exceptions, and fulfillment pace need attention.
Operations manager: Compare high-level warehouse health before opening detailed order, receiving, return, or performance views.
Fulfillment coordinator: Identify whether late, back-order, or on-hold counts need order review before work is assigned.

When to use this

You want to know what the main Overview cards mean.
You need to decide which warehouse workflow to inspect next.
You are looking at late orders, back orders, on-hold orders, or real-time performance from the dashboard.

You need the exact formula behind a dashboard metric.
You are validating billing, SLA performance, labor performance, or a customer dispute.
A dashboard number conflicts with the order list, an export, Shopify, or the physical warehouse count. In that case, compare the source views and escalate.

What you are doing	What you need	Good result	Contact us if
Use this article to understand what the WMS overview dashboard is showing before you decide what needs attention today.	Confirm you are in the right Logentic workspace. Confirm you are looking at the right warehouse or account context.	You can tell which operational area needs attention before opening a detailed workflow:	Dashboard numbers conflict with the order list, an export, a customer-facing SLA, billing, or the physical warehouse reality.

Confirm you are in the right Logentic workspace.
Confirm you are looking at the right warehouse or account context.
Use the dashboard as an operations snapshot, not as the final source for billing, SLA, or dispute decisions.

Go to Overview from the left navigation.
Review the top cards for today's order activity:
- Orders placed today
- Revenue generated today
- Orders shipped today
Review the exception cards:
- Late orders
- Back Orders
- On hold
Review the Operations Performance Dashboard for operational health metrics such as on-time fulfillment, receiving, return, delivery, successful delivery rate, orders without problems, and warehouse utilization.
Use See more under the operations dashboard when you need the detailed view that supports those metrics.
Review the Real-time Performance Dashboard preview for current shipping workload, hourly objective, activity pace, shipped orders, orders on hold, and problematic orders.
Use See more under the real-time dashboard to open the detailed real-time performance page.

You can tell which operational area needs attention before opening a detailed workflow:

If this happens	What to do next
A number looks wrong.	Check that you are in the right workspace and warehouse context. Compare the number against the matching order view or export before treating it as a dashboard issue.
A metric shows a dash.	That metric may not have data for the selected context, or it may not be enabled for that workflow. Do not assume it is a failure unless you expected activity there.
Back orders or on-hold orders are not zero.	Use the order views to inspect the affected orders. Contact us if the orders are blocking fulfillment or the dashboard count does not match the order list.
The dashboard does not match the warehouse floor.	Take a screenshot, capture the warehouse or account context, and compare against the order list or product stock view. The dashboard may be summarizing a different filter, time window, or status set.

Dashboard numbers conflict with the order list, an export, a customer-facing SLA, billing, or the physical warehouse reality.

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.

Screenshot of the dashboard.
Workspace, warehouse, and account or merchant context.
The exact card or metric that looks wrong.
The expected number and where that expectation comes from, such as an order export, Shopify, a carrier file, or a physical count.
Time and timezone when you checked the dashboard.
Whether the same issue appears after refreshing the page.

Start in Overview to identify the area that needs attention.
Open the relevant order, inventory, receiving, return, or performance view.
Export or screenshot the source view if the dashboard does not match.
Send us the context above when the mismatch affects fulfillment, reporting, SLA, billing, or customer communication.