Quick answer
Use this article to review picking and packing performance for a selected date range, warehouse, merchant, associate, or order view.
Common use cases
Warehouse lead: Check how many picking and packing events were completed during a day, week, or custom date range.
Operations manager: Compare performance by associate or order context before reviewing staffing or workflow blockers.
Shift supervisor: Export a performance snapshot before a handoff or end-of-day review.
When to use this
You want to review the Operational Dashboard in Overview.
You need to filter performance by date, warehouse, or merchant.
You need to export the visible performance table as a CSV.
When not to use this
You need the exact formula behind a performance metric.
You are using the data for billing, payroll, SLA, or a customer dispute.
You need to fix a missing picker, blocked order, label error, or inventory problem. Use the workflow-specific article for that issue.
At a glance
What you are doing | What you need | Good result | Contact us if |
Use this article to review picking and packing performance for a selected date range, warehouse, merchant, associate, or order view. | Confirm you are in the right workspace. Know which warehouse and merchant you want to review. | The dashboard shows the selected date, warehouse, merchant context, summary counts, and a table that matches the view you selected. If you export, the CSV should reflect the filtered performance context you reviewed. | The dashboard conflicts with source order data, the export does not match the visible table, or the numbers are being used for SLA, billing, payroll, or a customer dispute. |
Before you start
Confirm you are in the right workspace.
Know which warehouse and merchant you want to review.
Decide whether you need the Associates view or the Orders view.
Steps
Go to Overview from the left navigation.
Select Operation Performance.
Choose the date option you need:
All time
Current week
Current month
Last 30 days
Last 3 months
Date range
Last 6 months
If you choose Date range, enter the From and To dates.
Select Search to apply the date selection.
Select a warehouse.
Select one or more merchants if you need a merchant-specific view.
Select Search performance data.
Choose Associates or Orders depending on how you want to review the data.
Review the summary cards for Picking Events Completed and Packing Events Completed.
Use the metric dropdown and Group By control when you need to change the table view.
Select Export CSV when you need the visible performance table outside Logentic.
Screenshots
Steps 2-8: Open Operation Performance, set the date range, choose the warehouse and merchant context, then select Search performance data.
Steps 9-12: Review the selected table view, summary cards, metric controls, and Export CSV action.
What good looks like
The dashboard shows the selected date, warehouse, merchant context, summary counts, and a table that matches the view you selected. If you export, the CSV should reflect the filtered performance context you reviewed.
Common issues and next actions
If this happens | What to do next |
The table is empty. | Check the date range, warehouse, merchant, Associates or Orders tab, and metric selection. There may be no activity for the selected context. |
The numbers look wrong. | Compare the dashboard with the related order or activity view before treating it as an error. Contact us if the mismatch affects operations, reporting, SLA, billing, or customer communication. |
The export is missing data. | Recheck the filters and selected tab before exporting again. If the table shows the data but the CSV does not, send us the file and a screenshot of the dashboard filters. |
Contact us when
The dashboard conflicts with source order data, the export does not match the visible table, or the numbers are being used for SLA, billing, payroll, or a customer dispute.
Contact options
Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
Screenshot of the full Operational Dashboard, including filters.
Workspace, warehouse, and merchant selected.
Date option or exact date range.
Whether you used Associates or Orders.
Metric dropdown and Group By selection.
Expected result.
Actual result.
CSV export file if the issue is export-related.
Time and timezone when you checked the dashboard.
Related workflow
Start from Overview.
Open Operation Performance.
Set date, warehouse, merchant, and table view filters.
Review the visible dashboard.
Export or contact us only when the filtered data does not match the decision you need to make.