Quick answer

Use this article to get faster support in French by sending the right warehouse details with the right terms.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article to get faster support in French by sending the right warehouse details with the right terms.	Keep order numbers, SKUs, tracking numbers, PO numbers, carrier names, and workspace names exactly as they appear in Logentic. Include screenshots when the question depends on a screen, error, or status.	Support can answer in French without first asking for basic identifiers or re-translating the warehouse workflow.	The question involves customer policy, billing, account ownership, carrier liability, or undocumented product behavior.

Keep order numbers, SKUs, tracking numbers, PO numbers, carrier names, and workspace names exactly as they appear in Logentic.
Include screenshots when the question depends on a screen, error, or status.
Use the glossary terms when describing inventory, receiving, shipping, returns, or claims.

Start with the job you are trying to complete.
Include the workspace, warehouse, order, SKU, PO, shipment, return, or claim involved.
Describe what happened and what you expected to happen.
Add the exact status or error message you see.
Send screenshots or a short recording if the screen is stuck or the result looks wrong.

Support can answer in French without first asking for basic identifiers or re-translating the warehouse workflow.

If this happens	What to do next
A code was translated or changed.	Send the exact original value from Logentic. Product codes, SKUs, tracking numbers, and order numbers should stay unchanged.
The support team needs more context.	Add the workspace, warehouse, user email, order number, SKU, PO, and a screenshot of the current screen.

The question involves customer policy, billing, account ownership, carrier liability, or undocumented product behavior.

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.