Quick answer

Use this article to check Carrier Pickups for a warehouse.

Common use cases

Warehouse lead: Confirm whether a carrier pickup is active before end-of-day closeout.
Shipping coordinator: Search pickups by carrier, pickup date, or created date.
Operations manager: Understand whether the pickup list is empty because no pickup exists or because search parameters are too narrow.

When to use this

You need to see active carrier pickups.
You need to search a pickup by carrier, pickup date, or created date.
You see a no-active-pickups message and need to know what to check next.

When not to use this

You need to create the shipment manifest first.
You need a carrier arrival guarantee.
You need to investigate a lost package, delivery issue, or claim.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article to check Carrier Pickups for a warehouse.	Confirm you are in the correct workspace. Know which warehouse should have the pickup.	The pickup you need appears in the list, or the page clearly shows that there are no active carrier pickups for the current warehouse and search parameters.	A pickup should exist but is missing, the carrier is missing, or the pickup state conflicts with carrier confirmation.

Before you start

Confirm you are in the correct workspace.
Know which warehouse should have the pickup.
If a manifest is required for your carrier process, create or review the manifest first.

Steps

Go to Orders in the left navigation.
Open Carrier Pickups.
Select the warehouse you want to review.
Use Quick search when you know the carrier, pickup date, or created date.
Select Search.
Review the pickup list.
If the page says You currently have no active carrier pickups, change the search parameters or confirm whether a new carrier pickup still needs to be created.

Screenshots

Steps 1-7: Open Carrier Pickups, choose the warehouse, search pickups, and review the empty state if no active pickup exists.

Carrier Pickups page showing warehouse selection, quick search, Search button, and no active carrier pickups message

What good looks like

The pickup you need appears in the list, or the page clearly shows that there are no active carrier pickups for the current warehouse and search parameters.

Pickup timing and pickup address

Carrier arrival timing comes from the carrier pickup setup, manifest process, or carrier confirmation. Logentic can help you review the pickup record, but this article is not a carrier arrival guarantee.
Pickups normally use the warehouse, ship-from, or pickup address configured for the shipment and carrier account.
If you need pickup from a home address or another temporary address, confirm that address before live shipments depend on it.
An alternate pickup address may require a different carrier setup, service rule, or manual confirmation.
If nobody will be at the warehouse, contact us before shipping the batch and include the desired pickup address, contact name, phone number, pickup window, carrier, and order volume.

Common issues and next actions

If this happens	What to do next
No active pickups are visible.	Clear the search, confirm the warehouse, and verify whether the pickup still needs to be created.
The pickup is missing after you changed search parameters.	Check whether the matching manifest or pickup was created for the same warehouse and carrier.
The pickup needs to happen at a different address.	Do not assume the warehouse pickup applies. Confirm the alternate address, contact, pickup window, and carrier setup before shipping.
The carrier confirmation does not match Logentic.	Keep the carrier confirmation available and contact us with the pickup details.

Contact us when

A pickup should exist but is missing, the carrier is missing, or the pickup state conflicts with carrier confirmation.

Contact options

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.