Context
When attempting to generate routes in the system, you may experience issues such as:
Routes taking an unusually long time to generate (2+ minutes)
Infinite loading/spinning when trying to generate routes
Routes not being created after waiting for an extended period
Answer
If you experience issues with route generation, follow these troubleshooting steps:
Clear your browser cache and perform a hard reload
This is the most common solution and should be tried first
After clearing cache, refresh the page completely
Check your internet connection
Ensure you have a stable internet connection with speeds of 100+ Mbps
Test your connection speed using a speed test service
Adjust route size
If generating large routes (200+ units), try breaking them into smaller batches
Start with routes of 25-50 orders to test performance
Log out and log back in
If issues persist after clearing cache, try signing out and back into the system
If you continue experiencing issues after trying these steps:
Note the specific Route IDs that are affected
Document the time when the issue started occurring
Contact support with these details for further assistance
For optimal performance, it's recommended to generate routes in smaller batches during peak hours or when experiencing slowdowns.