Quick answer
Use Products > Resolve Product Sync Errors to review product sync failures between selling channels and Logentic. Search for the affected record, review the visible failure, and collect product evidence before using any discard or resolution action.
Common use cases
Admin: Review product records that did not sync cleanly.
Merchant support: Investigate whether product data is blocking an order.
Operations: Collect SKU and channel evidence before escalating a fulfillment blocker.
When to use this
Products from a selling channel are not syncing into Logentic as expected.
A product data issue may be blocking order processing.
Support asks you to check product sync failures.
Before you start
Confirm the affected merchant or workspace.
Have the product identifier, SKU, or affected order context ready.
Do not click Discard unless your team has confirmed what that action does to the failed record.
Steps
Open Products, then choose Resolve Product Sync Errors.
Sort by recently created if you need the newest failures first.
Search by ID, merchant, or recipient when you have a specific record.
Review the failed sync record and compare it with the source-channel product or SKU.
Check whether the issue appears tied to identifiers, Shopify data, bundles, or inventory mapping.
If the cause is unclear, contact support before discarding or changing records.
Screenshots
Steps 1-3: Open Resolve Product Sync Errors, sort by recently created, then search for the affected record.
What good looks like
The team knows which product or sync record failed, which source channel or merchant is involved, and what evidence support needs to investigate safely.
Common issues and next actions
If this happens | What to do next |
The product identifier or SKU is missing or inconsistent. | Collect the source-channel product/SKU and the Logentic product context before escalating. |
An order is blocked because of product data. | Include the affected order ID along with the product/SKU evidence. |
You are unsure whether to discard the record. | Do not discard it yet. Contact support so the team can confirm whether the record should be retried, corrected, or removed. |
Contact us when
Contact support when product identifiers, Shopify data, bundles, inventory mapping, or affected order behavior is unclear.
Send us this information
Product name or SKU.
Source channel, such as Shopify, if relevant.
Merchant or workspace name.
Affected order ID, if any.
What you expected to sync.
Screenshot with private data masked.