Quick answer

Use this article when stock looks correct in one system but not in Shopify.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article when stock looks correct in one system but not in Shopify.	Identify the SKU and Shopify product/variant. Check the warehouse/location in Logentic.	Shopify reflects the inventory state that Logentic is responsible for publishing.	The mismatch affects available-to-sell inventory, many SKUs are wrong, or a customer cannot fulfill or sell accurately.

Identify the SKU and Shopify product/variant.
Check the warehouse/location in Logentic.
Confirm which event should have changed inventory: receiving, putaway, shipment, return, adjustment, or missing item.

Open the product in Logentic.
Check stock by warehouse and location.
Confirm whether the inventory event is complete.
Check Shopify for the matching SKU/variant.
If the values still differ, send support the SKU, warehouse, Shopify variant link, expected quantity, actual quantity, and recent event.

Shopify reflects the inventory state that Logentic is responsible for publishing.

If this happens	What to do next
Inventory changed in receiving but not Shopify.	Some workflows only update sellable inventory after putaway or after the configured inventory event completes.
Only one SKU is wrong.	The SKU, barcode, or product mapping may need review.

The mismatch affects available-to-sell inventory, many SKUs are wrong, or a customer cannot fulfill or sell accurately.

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call +1 438-256-9777 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.