Quick answer

Use regular picking when orders are ready to pick and your team does not need route optimization or batch grouping. Start from Handling > Fulfill Orders, choose the right warehouse and pick queue, then confirm the order set before starting a pick activity.

Common use cases

Picker: Start a normal picking queue for ready orders.
Warehouse lead: Confirm the team is using regular picking instead of route or batch picking.
Support: Help an operator find the right pick queue without changing live work unexpectedly.

When to use this

Orders are ready to pick in Fulfill Orders.
The team does not need route optimization.
The team does not need to group similar orders into a batch.
The operator is working from a standard pick queue such as DTC or wholesale.

Before you start

Confirm you are in the correct workspace and warehouse.
Confirm the visible pick queue contains the orders your team intends to work on.
Starting a pick activity may assign or begin operational work, so only continue when the order set is correct.
Use the product barcode or scan code configured for the item. Do not assume the visible SKU on the item card is the accepted scan code.

Steps

Open Handling, then choose Fulfill Orders.
Select the warehouse where the work should happen.
Choose the relevant pick tab, such as Pick (DTC) or Pick (Wholesale), based on your warehouse process.
Use search, sort, or filters if you need to narrow the visible orders before work begins.
Review the order set and make sure it matches the work your team is ready to pick.
Use the regular pick start action only when the selected warehouse, queue, and order set are correct.
When the picking screen asks for a tote, scan the tote your warehouse process uses.
When the picking screen asks for an item, scan the product barcode or configured scan code for that product.
If expected orders are missing or the scan code is rejected, pause and contact support with the evidence below.

What good looks like

The picker starts from the correct warehouse and queue, scans the expected tote and product code, and avoids creating route or batch work when regular picking is enough.

Common issues and next actions

If this happens	What to do next
The expected orders are missing.	Check the selected warehouse, clear filters, and confirm the orders are in a pick-ready status.
The visible SKU is rejected during item scan.	Do not keep retrying the same value. Scan the configured product barcode or code, then contact support if the accepted code is unclear.
The team cannot find the regular pick action.	Check browser width and role/access. If the action is still missing, contact support with the warehouse, view, and screenshot.

Contact us when

Contact support when the order set still looks wrong after checking warehouse, filters, and status, or when a tote or product scan is rejected and the accepted code is unclear.